Terms and Conditions 918app —
Platform Usage Guidelines

Member Eligibility

918app services are exclusively limited to individuals who meet all of the following eligibility requirements. Use of the platform by any individual who does not meet these requirements is strictly prohibited and may result in account termination and forfeiture of all existing balances.

• You must be at least 18 years old at the date of registration. Underage users are strictly prohibited from using this platform under any circumstances.
• You must register under your own name. Registering on behalf of another person or using another person's identity information is strictly prohibited.
• Only one account only permitted per individual, residential address, IP address, device, or payment information. Holding multiple accounts may result in the termination of all associated accounts.
• You must be located in a jurisdiction that permits participation in online gaming activities under local law.
• You must not be employed by 918app in any capacity, including as an agent, contract worker, or franchise holder.

Account Registration & KYC Verification

The 918app account registration process is straightforward and free of charge. You are required to provide accurate, complete, and up-to-date information when registering. Providing false or misleading information constitutes a serious violation of these terms.

As part of the Know Your Customer (KYC) process, 918app reserves the right to request supporting documents including:

• A valid copy of your national identity card or passport
• Proof of current residential address (utility bill or bank statement not older than three months)
• Proof of ownership of the registered payment method
• Any additional documents deemed necessary by our compliance team

KYC verification must be completed before any first withdrawal can be processed. This process is typically completed within one to three business days once all required documents have been received and verified. Failure to provide the requested documents within 14 days may result in account suspension.

Deposits & Withdrawals

918app supports a wide range of popular deposit and withdrawal methods for Malaysian users, including FPX, interbank transfers, Touch 'n Go eWallet, and GrabPay. All financial transactions are secured with 256-bit SSL encryption.

Deposit Policy:

• The minimum deposit is RM 30 per transaction unless otherwise stated in a specific promotion.
• All deposits are processed in real time. No processing fees are charged by 918app for deposits made via supported payment methods.
• Deposited funds may only be used for gaming purposes and may not be transferred to third parties.
• 918app reserves the right to decline or suspend any deposit suspected of being linked to illegal activity or fraud.

Withdrawal Policy:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are processed within 5 to 15 minutes during standard operating hours once all requirements have been met.
• Withdrawals are only permitted to a bank account or digital wallet registered under the same member's name.
• Your first withdrawal requires completed KYC verification before it can be processed.
• 918app reserves the right to request additional verification for withdrawals exceeding certain limits as a security measure.

Bonuses & Promotions

918app offers a variety of bonuses and promotions from time to time to enhance members' gaming experience. All bonuses are subject to wagering requirements clearly stated in each promotion's details.

• First deposit bonuses, weekly cashback, and festive promotions each carry different wagering requirements. Please review the full details before claiming any bonus.
• Bonuses are valid for one claim per member unless otherwise stated. Attempting to claim the same bonus through multiple accounts is a serious violation.
• 918app reserves the right to cancel bonuses or any wins derived from bonuses if abuse, fraud, or exploitation of system loopholes is found to have occurred.
• Every bonus has a specific validity period. Bonuses not utilised within the validity period will expire automatically.
• Wagering requirements must be fully met before any winnings derived from bonus funds can be converted to cash and withdrawn.

Game Rules

All games available on 918app operate using a Random Number Generator (RNG) certified by an independent body to ensure the fairness of every game outcome. The Return to Player (RTP) ratio for each slot game is as stated by the respective game provider.

• Members are fully responsible for understanding the rules of each game before starting a session.
• Game results are final and cannot be disputed unless there is verifiable evidence of a technical failure confirmed by the 918app technical team.
• Any attempt to hack, manipulate, or exploit bugs within the gaming system is strictly prohibited and will result in immediate account termination.
• 918app reserves the right to void or cancel any bet if a significant technical error occurs that affects the outcome of a game.
• The minimum and maximum betting limits for each game are stated within the respective game interface.

Account Security

You are fully responsible for keeping your login credentials confidential. 918app will never ask for your password through any communication channel, including email, SMS, or live chat.

• Use a strong and unique password for your 918app account. Avoid reusing passwords from other platforms.
• Enable two-factor authentication (2FA) through your account security settings for an added layer of protection.
• Notify the 918app support team immediately if you suspect your account has been accessed without authorisation.
• 918app is not liable for any losses resulting from a member's failure to keep their login credentials confidential.

Privacy Policy & Data Protection

918app is committed to protecting the privacy and security of all members' personal data. All personal information collected during registration and platform use is managed in accordance with our detailed Privacy Policy.

In summary, 918app uses your personal data solely for the following purposes:

• Account management and identity verification (KYC)
• Processing of deposit and withdrawal financial transactions
• Compliance with legal obligations and regulatory requirements
• Platform service improvement and user experience enhancement
• Account-related communications, promotions, and platform updates (with your consent)

918app will not sell, rent, or share your personal data with third parties without your explicit consent, unless required by law. For more information, please refer to the Privacy Policy us.

Responsible Gaming

918app believes that gaming should remain an enjoyable form of entertainment. We take our social responsibility seriously and provide a range of tools to help members maintain control over their gaming habits.

• Deposit Limit: Members can set daily, weekly, or monthly deposit limits through their account settings.
• Play Time Limit: Set play-time reminders or session limits directly within the app.
• Self-Break: Temporarily suspend access to your account if you need a break from the platform.
• Self-Exclusion: If you feel that gaming has affected your well-being, you may apply for a long-term self-exclusion through our support team.

Gaming should not be used as a means to resolve financial difficulties. If you or someone you know needs help with gambling addiction, please seek professional assistance. For further guidance, visit our Responsible Gaming us.

Account Termination & Suspension

Members are free to close their 918app account at any time by contacting our customer support team. Prior to closure, all eligible balances will be returned to the registered payment method once KYC verification is complete.

918app reserves the right to suspend or terminate any member's account without prior notice if:

• The member is found to have violated any term in this document
• Suspected fraudulent activity, money laundering, or terrorism financing is detected
• The member registered or used multiple accounts
• The member provided false information during registration or the KYC process
• The member used unauthorized automation software, bots, or technical tools
• The member threatened, insulted, or behaved disrespectfully toward our support staff

Disclaimer & Limitation of Liability

The 918app platform is provided on an "as is" basis. While we make every effort to ensure uninterrupted platform operation, we cannot guarantee 100% service availability at all times.

• 918app is not liable for any direct or indirect losses arising from technical disruptions, third-party network failures, or circumstances beyond our control.
• 918app is not responsible for any financial decisions made by members based on information available on the platform.
• Any liability claim against 918app is limited to the actual deposit amount made by the member within the 30 days preceding such claim.
• 918app is not responsible for device damage, data loss, or technical issues that occur during the use of our platform.

Terms Amendment & Applicable Law

918app reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the official website.

We will endeavour to notify members of significant changes via in-app notifications or their registered email. However, it remains your responsibility to review this document periodically to ensure you are always aware of the latest applicable terms.

This document is governed by the laws of Malaysia. Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be referred to the jurisdiction of a competent court in Malaysia.